Shipping and Delivery Policy
​Thank you for choosing Manastva. We are committed to ensuring that any physical products you order from our platform are shipped and delivered promptly and securely. Please review our shipping and delivery policy below.
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Order Processing
Processing Time:
All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next available business day.
Order Confirmation:
Once your order is placed, you will receive a confirmation email detailing your order and shipping address.
Shipping Methods & Carriers
Courier Partners:
Your order will be delivered via trusted courier partners. The specific carrier is selected automatically based on your location and order details.
Delivery Timeline
Standard Shipping:
Expected delivery within 3-7 business days.
Shipping Charges
Calculation:
Shipping costs are calculated based on the weight of your items, the destination, and the shipping method chosen.
Manastva is not responsible for any damage occurring to the product during transit.
Order Tracking
Tracking Information:
Once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your shipment’s status directly on the courier’s website.
Updates:
We strive to keep you informed every step of the way. If there are any updates or delays, we will notify you via email or SMS.
Delivery Issues
Incorrect or Incomplete Addresses:
Please ensure that your shipping address is complete and accurate. If an order is undeliverable due to an incorrect address, additional charges may apply, or the order may be cancelled.
Delayed or Lost Packages:
We ensure the consignment is handed over to the courier company within a maximum of 3-7 working days from the order confirmation date, or as per the agreed delivery date.
We shall not be liable for any delivery delays; such delays, if they occur, will be attributed to the courier company.
International Shipping
Domestic Only:
Currently, we ship only within India. We are not set up to handle international shipping at this time.
Additional Information
Force Majeure:
We are not liable for delays caused by circumstances beyond our control, including natural disasters, public holidays, or logistical disruptions.
Policy Updates:
We reserve the right to update this Shipping and Delivery Policy at any time. Any changes will be posted on this page.
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Refund Policy:
For details on refunds and cancellations related to digital services (counselling sessions) you opted, please refer to our (Refund and Cancellation Policy) Razorpay's secure processing helps ensure that any necessary refunds are handled swiftly and transparently.
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Changes to the Policy:
a. The Expert reserves the right to modify or update this Cancellation and Refund Policy at any time, without prior notice. Clients are encouraged to review this policy periodically.​
By engaging in services with the Expert, Clients acknowledge that they have read, understood, and agreed to this Cancellation and Refund Policy.